As we step into 2024, the operations of contact centres are shifting, largely influenced by the application of advanced AI tools like ChatGPT, Grok, and Gemini. These tools are not just changing how contact centres operate but are also improving customer experiences. Businesses implement these AI tools for efficiency, personalisation and overall service quality. ChatGPT:
Contact Centres in 2024: Embracing ChatGPT, Grok, and Gemini
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