Archive Tag: Contact Centre

Top 5 Tips for Thriving as a New Recruit in a Contact Centre

New Recruit in a Contact Centre

Embarking on a new career in a contact centre is an exciting yet challenging prospect for newcomers. The contact centre environment demands a unique set of skills and a resilient mindset. To assist in navigating this dynamic journey, here are five essential tips tailored to set individuals up for success in their new roles. Familiarize

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The Role of an Analyst in a Contact Centre: What You Need to Know

The Role of an Analyst in a Contact Centre

In today’s data-driven world, the role of an analyst in a contact center is pivotal. These professionals play an essential role in shaping customer experiences and driving business strategies.  McKinsey reports that the effective use of contact center analytics can help to increase self-service usage by up to 20 percent, cut employee costs by up

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