Archive Tag: contact center

Journey through the Career Ladder in Contact Centres: Key Skills and the Role of Auscontact Academy

Auscontact Academy

Advancing from a contact centre agent to a team leader and eventually to an operations manager is a journey that involves developing a diverse set of skills. In this career path, the Auscontact Academy plays a central role in equipping professionals with the necessary abilities for each stage of their progression.  From Agent to Team

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